Bruce Dearstyne, one of the profession's most influential educators, has gathered fourteen prominent leaders with proven track records in archives and records management. They reveal the secrets of their success and lay out what it takes to build and manage a dynamic, high-achieving program. Representing programs at government, for-profit, and non-profit organizations, authors include: Edie Hedlin, former Archivist of the Smithsonian Institution; Phil Mooney, Archivist, Coca Cola Company; Eugenia Brumm, former Records Manager, Abbott Labs and now Director in the Legal Operations Consulting area at Huron Consulting Group; and more. Read this book to see expert management strategies at work and to understand the ''why'' and ''how'' of excellent programs. You will come away with better solutions for all things management---from writing effective mission statements to gauging and responding to the market for services. The authors give candid, fascinating accounts of their leadership style and its impact in shaping and directing a program, of dealing with institutional change, overcoming enormous budgeting and human resources challenges---and much more.