MASTERING THE ART OF COMMUNICATION - Bring Empathy and Assertiveness in Your Communication Do you struggle with your communication at work or at home? Do you find it challenging to speak assertively or convince people that you care? This book is a guiding star to sail the treacherous waters of interpersonal communication. Replete with examples of conversations in everyday scenarios, it shows how conversations can go wrong, and presents 15 practical techniques and 6 powerful keys to convincing and harmonious conversations. From professional to personal communication, this book covers the whole spectrum to help you become a better communicator.