Lead with Hospitality encourages emotionally connecting with employees before attempting to lead, featuring stories from professionals about how they create environments and experiences rich with inspiration, motivation, and transformation.
“This is the secret sauce leaders need to elevate their game!”
—Laura Cazatt, senior manager of brand merchandising at The Walt Disney Company
"Connecting with people on a human level opens up the pathway to leading them to become their best. Taylor Scott paints a perfect picture of the threads between gracious hospitality and transformational leadership. This book is as educational as it is entertaining, and as useful as it is inspiring."
—Chip Conley, strategic advisor for hospitality and leadership at Airbnb and founder of Modern Elder Academy
“Taylor Scott proves that authentically connecting with your employees and treating them with . . . hospitable guiding principles, is what elevates leaders to greatness. By sharing his own personal experiences working with some of the hospitality greats, he lays out a plan that is not only actionable, but enjoyable.”
—Sarah Moore, vice president of brand marketing at MGM Resorts International
“This book gets to the heart of what matters (or should) in organizations today. Taylor Scott has worked for some blue chip organizations and he's taken what he learned from experience and now teaches how these ideas will make your business better.”
—Mark Sanborn, president of Sanborn & Associates, Inc. and author of The Fred Factor and The Intention Imperative
“Taylor Scott walks the walk! His ability to create genuine connections with his peers and teams is almost magical.”
—Colleen Birch, senior vice president of revenue optimization at The Cosmopolitan of Las Vegas
"Taylor Scott's stories illustrate the power of leading with hospitality and his action plans offer step by step guides to setting yourself apart as a transformational leader. You can read this book today and be better tomorrow."
—Joni Teragawachi, director of global learning design at United Airlines
